Refund policy

Returns and Refunds

Changed your mind

You have 14 days from the day your order arrives to let us know you'd like to return it, and a further 14 days to send it back. You don't need to give us a reason.

Items must be unused, unopened and in their original packaging. For hygiene reasons we can't accept wax melts that have been unwrapped or used.

Return postage for change-of-mind returns is at your own cost. Please obtain proof of postage, as we can't refund items that don't reach us. Once your return arrives we'll refund the full purchase price, including standard outbound delivery, within 14 days.

Damaged, wrong or missing items

If your order arrives damaged, if you've received the wrong item, or if something is missing, email us within 14 days of delivery at hello@verascents.co with your order number and a photo showing the problem. The photo helps us sort it quickly and lets us raise it with our courier.

We'll replace the item or refund you in full, whichever you prefer. You won't pay anything, and in most cases we won't need you to post anything back.

Faulty items

If a product develops a fault, contact us and we'll put it right with a repair, replacement or refund in line with your legal rights.

How to start a return

Email hello@verascents.co with your order number and what you'd like to do. We'll reply with return instructions.

Your legal rights

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.